Refund and Returns Policy

Effective Date: December 31, 2024
Contact Information:

Introduction

At Solarflexhato.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process. Please read our Refund and Returns Policy to understand your rights and the procedures involved.

1. Return Eligibility

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned within 30 days from the date of receipt.
  • The item must be in its original packaging, with all tags and accessories.

2. How to Return Items

To initiate a return:

  1. Contact our customer service team at info@solarflexhato.com with your order number and reason for return.
  2. Once approved, you will receive instructions on how to return the product. We may provide a prepaid shipping label for your convenience.
  3. Pack the item securely and send it back to the return address provided by us.

3. Refund Process

After receiving and inspecting your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Shipping costs are non-refundable, and you are responsible for the return shipping fees, unless the return is due to a defective or incorrect item.

4. Exchanges

If you would like to exchange an item, please follow the same steps for a return. Once we receive the returned item, we will send you the replacement product, subject to availability. If the item is out of stock, we will issue a refund instead.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or full refund, including the return shipping cost. Please provide photos of the damage or defect for quicker processing.

6. Non-Returnable Items

Some items may not be eligible for return, including:

  • Personalized or custom products
  • Final sale items
  • Gift cards

7. International Returns

For international orders, the return process is similar, but the return shipping fees are the responsibility of the customer. Refunds for international returns will also be processed in the same manner, but you may incur additional fees depending on your location.

8. Changes to This Policy

We reserve the right to update or modify our Refund and Returns Policy at any time. Changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically for any updates.