Payment Policy
Effective Date: December 31, 2024
Contact Information:
Street: 4755 Post Rd Monticello, Georgia
Phone number: (706) 468-6112
Email: info@solarflexhato.com
Website: solarflexhato.com
Introduction
At Solarflexhato.com, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the terms and conditions regarding how payments are processed, what payment methods we accept, and what steps are taken to ensure the security of your payment details. By using our website, you agree to the terms of this policy.
1. Accepted Payment Methods
We accept the following payment methods to make your purchasing process easier and more convenient:
Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: PayPal is a secure and widely used online payment method that allows you to make payments without revealing your credit card details.
Apple Pay & Google Pay: For customers who prefer to make payments via mobile payment apps, we accept Apple Pay and Google Pay.
Bank Transfers: Bank transfers are accepted for large transactions or orders with special requests. Please contact our customer service team for more details.
2. Payment Authorization
Once you have selected your products and entered your payment details, we will verify and authorize the payment. Please ensure that all information, including your payment method and billing address, is accurate to avoid any delays in processing your order.
Order Confirmation: After a successful payment, you will receive an order confirmation email that includes the details of your purchase.
Order Processing: Orders will not be processed until payment is successfully authorized. We reserve the right to refuse or cancel orders if we suspect fraudulent activity.
3. Payment Security
We are committed to protecting your personal information and payment data. To ensure the highest level of security:
Encryption: All payment transactions are processed through secure encryption technologies. We use SSL (Secure Socket Layer) encryption to protect your personal and payment data from unauthorized access.
PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS) requirements, ensuring that your payment information is handled securely.
Secure Checkout: Our website employs industry-standard security protocols for online transactions. You will know you are on a secure page when the website address begins with “https” and a lock icon appears next to the URL.
4. Payment Processing Time
The processing time for payments can vary depending on the payment method used:
Credit/Debit Cards: Payments via credit and debit cards are usually processed instantly.
PayPal: If you pay using PayPal, payment will be processed instantly, and you will receive an immediate confirmation.
Bank Transfers: Bank transfers may take 2-5 business days to process. Please ensure that you initiate the transfer promptly to avoid delays in processing your order.
Mobile Payments: Apple Pay and Google Pay transactions are processed instantly as well.
5. Pricing and Currency
Currency: All prices are displayed in US Dollars (USD). Prices may vary based on the shipping destination or local tax regulations.
Taxes and Duties: The total price of your order may include taxes based on your shipping location. Any applicable sales tax will be added during the checkout process. International customers may be subject to import duties or customs fees, which are not covered by Solarflexhato.com.
6. Payment Failures and Errors
In the event that your payment is unsuccessful or there is an error during the payment process, we will notify you promptly. You will be asked to correct the issue before your order can be processed. Common issues include:
Incorrect Billing Information: Ensure that your billing address matches the information associated with your payment method.
Insufficient Funds: If you do not have sufficient funds in your account, the payment will fail. Please check your balance before attempting payment again.
Technical Issues: Sometimes, payment gateways may experience temporary technical difficulties. Please try again after some time or contact customer service for assistance.
7. Refunds and Cancellations
Order Cancellations: Once your payment is authorized and processed, your order cannot be canceled unless it has not yet shipped. To request a cancellation, please contact customer service immediately.
Refund Process: If you are eligible for a refund based on our Refund and Return Policy, it will be processed back to your original payment method. Refunds typically take 7-10 business days to appear in your account.
8. Fraud Prevention
We take every precaution to prevent fraudulent transactions. If your order appears suspicious, we may request additional information or delay processing your order until the matter is resolved. This is done to protect both you and us from potential fraud.