Sales Policy

Effective Date: December 31, 2024
Contact Information:

Introduction

The Sales Policy of Solarflexhato.com outlines the procedures for purchasing products, payment terms, and the rights of both customers and the company during the sales transaction. By using our website, you agree to the terms set out in this policy.

1. General Sales Terms

  • Product Availability: All products on our website are subject to availability. We reserve the right to limit quantities and update product availability based on stock levels.
  • Pricing: Prices displayed on our website are in USD and exclude taxes, shipping fees, and other potential charges. Prices are subject to change without notice.
  • Order Acceptance: After placing an order, you will receive an email confirming your purchase. However, this does not mean your order has been accepted. Your order is subject to our review and confirmation of payment.
  • Order Cancellation: You have the right to cancel your order before shipment. Once an order has been processed or shipped, cancellations are no longer possible. To cancel, contact customer service immediately.

2. Payment Terms

  • Accepted Payment Methods: We accept major credit cards, PayPal, and other secure payment methods.
  • Payment Authorization: Payment will be processed at the time of order. You must ensure that all payment information is correct and up-to-date to avoid delays in processing.
  • Payment Security: We utilize industry-standard encryption technologies to ensure your payment information is protected.

3. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1-3 business days. Once processed, the estimated delivery time will depend on the shipping method selected.
  • Shipping Methods: We offer multiple shipping options based on your location. Delivery times and costs will be provided during checkout.
  • Shipping Fees: Shipping costs vary depending on the destination, weight, and dimensions of the product.
  • International Shipping: We ship internationally. Customs duties and taxes are the responsibility of the customer and will be billed separately by the shipping carrier.

4. Delivery and Acceptance

  • Tracking: You will receive a tracking number once your order has been shipped. You can track the status of your shipment through the carrier’s website.
  • Delivery Delays: We are not responsible for delays caused by the carrier or other external factors such as weather, customs clearance, or other unforeseen events.
  • Damaged or Missing Items: If your item arrives damaged or you did not receive the correct products, contact us within 7 days of receipt to report the issue. We will arrange for replacements or refunds.

5. Refunds and Returns

  • Return Policy: Our Refund and Returns Policy is outlined separately. Please review it for complete instructions on returning items, and be sure to keep your receipt for proof of purchase.
  • Refund Processing: Refunds will be issued to the original payment method once the returned item is received and inspected. Refunds may take 7-10 business days to appear in your account.
  • Restocking Fees: In some cases, we may charge a restocking fee for returned products, particularly if the item has been opened or used.

6. Customer Responsibilities

  • Accurate Information: You are responsible for providing accurate information when placing an order, including shipping address, payment details, and contact information. Incorrect information may lead to delays or delivery issues.
  • Legal Compliance: By purchasing from our website, you agree to comply with all applicable laws and regulations related to online shopping, consumer protection, and any local laws in your jurisdiction.

7. Limitations of Liability

  • Product Warranty: All products sold on Solarflexhato.com are covered by a manufacturer’s warranty. We are not responsible for any damages or defects caused by misuse of products.
  • Liability Limitations: Solarflexhato.com will not be held liable for indirect, incidental, or consequential damages arising from the use or misuse of our products.

8. Changes to the Sales Policy

We reserve the right to change or update our Sales Policy at any time. All changes will be posted on this page, and the effective date will be updated accordingly. We recommend reviewing this policy periodically for any updates.