Shipping Policy

Effective Date: December 31, 2024
Contact Information:

Introduction

At Solarflexhato.com, we are committed to providing timely, reliable shipping of your orders. This Shipping Policy outlines the shipping process, fees, available methods, and delivery times. By using our website and making a purchase, you agree to the terms and conditions outlined in this policy.

1. Shipping Methods and Fees

We offer a range of shipping options to accommodate different needs. Shipping fees are calculated based on your order’s size, weight, and destination. Available shipping methods include:

  • Standard Shipping: Estimated delivery time of 5-7 business days. Standard shipping fees are calculated at checkout.
  • Expedited Shipping: For faster delivery, expedited shipping is available, with an estimated delivery time of 2-3 business days.
  • International Shipping: We offer shipping to international destinations. International shipping fees and delivery times vary based on the destination country. Additional customs duties, taxes, or fees may apply upon arrival, and these are the responsibility of the customer.

2. Shipping Locations

We ship to both domestic and international locations. Domestic orders within the United States will be processed through the United States Postal Service (USPS) or other reliable carriers. International orders may be handled by additional carriers depending on the destination.

3. Order Processing and Handling Time

  • Order Processing: Once your payment has been successfully processed, orders are typically handled and shipped within 1-2 business days.
  • Handling Time: Orders placed on weekends or holidays may experience slight delays in processing. You will receive an email once your order has been shipped.
  • Tracking: You will receive an email notification with tracking details once your order has been dispatched. Use the tracking number provided to monitor your shipment’s progress.

4. Delivery Time and Delays

  • Domestic Shipping: Orders within the United States typically take between 5-7 business days to be delivered, depending on the shipping method chosen.
  • International Shipping: International shipping times may vary by country. Most international orders are delivered within 7-15 business days, but customs clearance times may cause delays.
  • Delays: Shipping delays may occur due to factors beyond our control, such as weather conditions, strikes, customs delays, or other unforeseen circumstances. We are not responsible for delays caused by third-party shipping carriers.

5. Shipping Restrictions

Some items may have restrictions on shipping based on the destination country’s regulations. In such cases, we will contact you to offer alternative solutions or a refund. Products that cannot be shipped internationally will be clearly noted during checkout.

6. Damaged or Missing Shipments

If your order arrives damaged or is missing items, please contact us within 7 days of delivery. We will arrange a replacement or refund based on the circumstances. Please retain all packaging and documentation when filing a claim for damaged or missing products.

7. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment directly on the carrier’s website. If you have any concerns about your order’s delivery status, our customer support team is available to assist you.

8. Shipping Insurance

For high-value orders, we recommend purchasing shipping insurance. This will cover any loss or damage during transit. You can select this option during checkout. Without shipping insurance, Solarflexhato.com is not responsible for items that are lost or damaged during shipping.